🇬🇧 What Happens and What Costs Occur When A Key is Lost?

Hiisi charges a service fee in case a key is lost. Losing a key is always a sad event. In the case of Hiisi, it means that, in the worst case, the temporary home will have to be taken out of use for several days, re-serialization of the lock will be organized and new keys will be obtained for the re-serialized lock. We agree, all these measures and acquisitions cost honey, and our family business is a responsible company that we have to share the costs with the party that lost the key. Removing a temporary home temporarily from our inventory can also mean that we have to find a replacement home for the next possible resident, which can be a very challenging operation on a short schedule.

So let's take care of the keys and remember to return the keys to the key machine or other instructed place. Thank you for your cooperation!